In
population-based cancer screening programs, individuals need to be able to
contact the relevant health authorities with their questions or concerns.
Calling patterns
for the telephone helplines that support these services may reveal gaps in
provision, or obstacles to the success of a screening program. The aim of this
study was to analyze the calling patterns for a helpline supporting the Danish
colorectal cancer-screening program.
We compared the
age and sex of individuals making use of the helpline versus a background
population, and explored their motives for calling, with a particular focus on
those seeking information about the screening invitations.
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